Warranty conditions
WARRANTY PERIOD
1.1 The subject of this warranty document is only the Product whose model and number are specified in the Warranty Document. It does not cover the warranty for the installation, refrigerant, condensate, power supply and control, as well as other services provided by the installer.
1.(2) The warranty for the Products is offered for a period of 60 months from the date of sale of the Product, provided that the User has complied with all the requirements contained in this Warranty Document, including carrying out paid regular maintenance through an Authorised Installer, in accordance with the rules set out in Chapter 3 of the Warranty Document.
1.(3) The Warranty covers defects in the Product which are discovered and reported within 60 months, calculated from the date of sale. Costs related to fault diagnosis, replacement of components and travel to the place of installation of the Product shall be covered by the Guarantor. The User* reports defects to the Authorised Installer who last performed the activities related to the Product (installation, service or warranty repair).
The User may also report a fault to another Authorised Installer, who has a valid certificate of conformity
Installer who holds a valid F-gas certificate.
SCOPE OF THE WARRANTY
2.(1) The Warranty provides for a cost-free repair of a defect in the Product or its component part, if the defect results directly from a defect in a specific element of the Product or the Product itself, i.e. from irregularities of specific elements of the Product, manufacturing errors, material defects or improper workmanship. By repair, the Parties also understand delivery of the Product (or its part) free from defects, in a situation where the Guarantor considers this method to be the most appropriate form of solving the problem reported by the User.
2.(2) Only entities with the title of Authorised Installer (hereinafter referred to as “AI”) are authorised to install, perform warranty repairs and technical inspections of the Products. The User is obliged to check (i.e. before ordering a service related to the Product) that the entity to which he/she plans to outsource the service has current authorisations with a valid F-gas certificate.
2.(3) The term “repair” means actions of a specialised nature, appropriate to eliminate a warranty defect, irrespective of the number of parts replaced during a single repair.
2.(4) This warranty will only be honoured by the Guarantor if the Product Purchaser (hereinafter referred to as the “User”) presents:
a. a legibly and correctly completed (without deletions, corrections) Warranty Document
containing:
– a list of the Products with the serial numbers of the individual Products,
– data and stamp of the Seller,
– the data and stamp of the AI installing the Product,
– date of sale,
– date of first commissioning of the Product,
– confirmation of the date of the paid inspections carried out by AI during the warranty period, in accordance with the rules described in chapter 3.
b. the proof of purchase of the Product (invoice, receipt). The transaction date indicated on the proof of purchase of the Product must correspond to the date of sale of the Product, as indicated in the Warranty Document.
2.(5) It is a condition for the exercise of warranty rights for a period of 60 months that AI carries out technical inspections in accordance with the rules set out in Chapter 3.
2.(6) The Guarantor has the right to refuse the User free warranty repair if:
a. discrepancies are found between the data in the documents (especially invoices and the Warranty Document) and the data on the Product and between the data in the inspection reports and the data indicated in the Warranty Document,
b. seals are broken,
c. the conditions specified in this Warranty Document are violated.
2.(7) Defects discovered and reported during the warranty period will be repaired within 14 working days of receipt of proper written notification of their occurrence, with the exception of para. 2.8. below. The method for removing defects during the warranty period shall be determined by the Guarantor.
2.(8) If it is necessary to order replacement parts, the repair period shall be extended by the time required for their delivery.
2.(9) The User is obliged to notify the Guarantor in writing, by e-mail, without delay, no later than within 14 days of the occurrence of the defect. Any correct notification must include:
a. details of the notifier (telephone number, name of contact person),
b. number of the Product Warranty Document,
c. serial number of the Product to which the request refers,
d. date of sale of the Product,
e. description of the defect of the Product,
f. provision of evidence clearly proving the timely completion of regular technical inspections in accordance with the terms of this Warranty Document, primarily an entry in the Warranty Document under “Technical/Service Inspections”,
g. the address of the place of installation of the Product.
2.(10) If the User prevents the Guarantor from carrying out a warranty repair of the Product for a period exceeding 8 weeks from the moment of informing the User about the readiness to carry out the repair, the Guarantor has the right to refuse the repair and cancel the application for reasons attributable to the User. In this situation
user does not have the right to report the same defect again (he/she loses the warranty rights for this defect). Refusal of repair due to the above circumstances does not give rise to any claims by the User against the Guarantor.
2.(11) All Products and parts that are replaced (removed) during the warranty repair shall cease to be the property of the User. The entity acting as the Guarantor takes over these items from the User, indicating this in the failure report.
2.(12) The User must ensure correct and safe access to the Product at each stage of the warranty repair process. In the case of Products suspended or installed at a high height, the Guarantor should be provided with access to the Product without the need for cranes or hoists. All costs associated with providing access to the Product shall be borne by the User. Responsibilities related to the disconnection of the relevant installations related to the Product are the responsibility of the Customer. The Warrantor has the right to refuse warranty repair if the User has not provided adequate and safe access to the Product. In such a case, the User is not entitled to report the same defect again (they lose their rights under the
warranty rights in respect of that defect). A refusal to carry out a warranty repair for the reasons referred to in the preceding sentence does not give the User the right to claim against the Guarantor.
2.(13) Repair of faults that are not covered by the guarantee shall be carried out on a fully chargeable basis for the repair carried out. Furthermore, if the User has wrongfully called on the Guarantor to carry out a warranty repair, the costs shall be borne by the User who has made the unjustified call.
TECHNICAL CHECKS UNDER WARRANTY
3.(1) It is a condition of the maintenance of the Product warranty that regular paid technical inspections of the Product are carried out exclusively by AI. The technical inspections of the Products must take place on the dates specified below and must be confirmed by AI in the Warranty Document. It is the Customer’s responsibility to comply with this requirement.
3.(2) It is a condition for the exercise of rights under the Guarantee that paid technical inspections are carried out, irrespective of how long the equipment has been in use:
a. for products installed in residential buildings, at least once a year, with an interval of not less than 11 months,
b. for products installed in offices (comfort products) at least twice a year with an interval of not less than 5 months,
c. for products installed in technical rooms, at least 4 times a year with an interval of not less than 3 months.
3.3 The first technical inspection should take place:
a. for appliances installed in residential buildings within 12 months of the date of purchase of the Appliance, confirmed in the Warranty Card,
b. for equipment installed in office buildings (human comfort equipment) within 6 months of the date of purchase of the Equipment, as confirmed on the Warranty Card,
c. for equipment installed in technical premises within 4 months from the date of purchase of the Equipment, as confirmed on the Warranty Card.
3.(4) Technical inspections carried out by AI are fully chargeable and their costs are borne by the User.
3.(5) In situations justified by the conditions of use of the Products, AI may, in agreement with the User, establish additional compulsory warranty checks, which will have the character of compulsory checks, which will be decisive for the exercise of the rights under this warranty. In the absence of agreement,
aI’s decision shall be final.
3.(6) It is the responsibility of the user to comply with the inspection deadlines.
3.(7) The User is obliged to provide adequate access to the Product. All costs associated with providing access to the Product shall be borne by the User. Section 2.12 of the Warranty Document shall apply.
3.8 All technical checks shall be recorded by the Guarantor in the Warranty Document.
3.9 If the User neglects to carry out at least one regular warranty inspection, under the conditions specified in this chapter, the warranty shall immediately cease to be valid.
LIMITATION OF THE WARRANTOR’S LIABILITY
4.1. the quality guarantee does not cover:
a. malfunction or damage to the Products resulting from incorrect installation contrary to the user’s instructions or installation instructions,
b. malfunction or damage to the Product due to improper use or abuse of the Product, user negligence, or use of the Product contrary to user instructions or safety standards, as well as use of improper consumables (e.g. filters),
c. malfunction or damage to the Product resulting from repairs, assembly modifications, and structural changes carried out by the user himself or by an unauthorised party, meaning in particular a party who is not an Authorised Installer,
d. refrigerant installation and damage to the Product resulting from improper installation,
e. e. the condensate drainage system and damage to the Product due to improper workmanship,
f. the electrical installation and damage to the Product due to improper workmanship or failure,
g. damage to the Product caused by the User’s actions or negligence resulting from: I/ improper use contrary to the instructions in the User’s manual, II/ inadequate power supply installation and/or malfunctions thereof, III/ transport and/or storage, if these actions were carried out by the User on his own account.
h. maintenance activities which are the responsibility of the User and derive from the instructions for use of the Product, including adjustments, operation checks, correction of operating errors or programming of settings,
i. activities related to the mandatory maintenance checks described in sec. 3 and related fees,
j. malfunction of or damage to the Product resulting from: fire, flood, lightning, other natural disasters, fortuitous events unconnected with the operation of the Products, corrosion resulting from installation in a place exposed to particularly adverse weather conditions, incorrect supply voltage, war, riots and other external factors.
k. damage resulting from incorrect selection of the Product,
l. claims by the User relating to the technical parameters of the Product to the extent that these are in accordance with the information provided by the manufacturer.
4.(2) The Guarantor shall not be liable to the User for loss, damage or destruction of the Product resulting from other reasons than defects inherent in the Product. The Guarantor’s liability for physical defects is limited to the value of the damaged parts. The Guarantor shall not be liable for any further loss, loss of profit, contractual penalties
contractual penalties incurred by the User, losses caused by the non-functioning of the Product while waiting for the warranty repair, and property damage (direct and indirect) resulting from the non-functioning of the Product.
4.(3) It is a condition of the maintenance of the warranty that all repairs and technical inspections are carried out only by AI.
4.(4) This Warranty does not exclude, limit or suspend the purchaser’s rights under the warranty provisions for defects of the goods sold.
4.(5) The decision of the Guarantor regarding the validity of a complaint is final.
FINAL PRINCIPLES
5.(1) The Guarantor shall not be liable for the timeliness of the guarantee services if its activities are disrupted by unforeseeable, extraordinary, external and force majeure circumstances beyond the Guarantor’s control, such as floods, earthquakes, wars, epidemics, terrorist attacks, decisions of state or local authorities affecting the Guarantor’s activities, particularly those restricting civil liberties or the free movement of goods and services, as well as phenomena of a local nature such as fire, road catastrophe, etc. In the event of force majeure, the term of performance of the guarantee obligations shall be extended by the duration of the force majeure.
5.(2) Warranty claims shall be handled in accordance with the warranty terms and conditions in force on the date of sale of the Product.
5.(3) In the event of loss of the Warranty Document, the Guarantor will not issue a duplicate.
5.(4) These warranty conditions apply to Products purchased from 01.07.2023 onwards.